Refund policy
At Kompak (operated by Aethon LLC), your satisfaction is our priority. If you’re not completely happy with your purchase of The Quad Pod, we’re here to make it right. Please review our return and refund policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided the following conditions are met:
The product is unused, in its original condition, and free from damage caused by the customer.
The product is in its original packaging with all included accessories and materials.
You have proof of purchase, such as an order confirmation email or receipt.
Items that have been used, altered, or damaged by the customer are not eligible for a return.
2. How to Initiate a Return
To start a return, please contact our support team at help@mykompak.com with the following information:
Your order number.
The reason for your return.
Photos of the product and packaging (required for damaged or defective items).
Our team will review your request and respond within 2 business days with return instructions, including the return shipping address. Please do not send items back without first receiving approval from our team.
3. Return Shipping
Defective or Damaged Items: If your product arrived defective or damaged, we will cover the return shipping cost. We will provide you with a prepaid shipping label.
Change of Mind: If you are returning the product for any reason other than a defect or damage, the return shipping cost is the responsibility of the customer.
We recommend using a trackable shipping method when sending your return. Kompak is not responsible for items lost or damaged during return transit.
4. Refund Process
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
Approved Refunds: Refunds will be processed to your original payment method within 5–10 business days. Depending on your bank or credit card provider, it may take an additional billing cycle for the refund to appear on your statement.
Partial Refunds: In certain situations, we may issue a partial refund if the product shows signs of use or is not returned in its original condition.
Original Shipping Costs: Original shipping costs are non-refundable, unless the return is due to a defect or an error on our part.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product or variant, please initiate a return for the original item and place a new order.
6. Damaged or Defective Items
If your Quad Pod arrives damaged or defective, please contact us at help@mykompak.com within 48 hours of delivery. Include photos of the damage along with your order number.
We will offer a full replacement or a complete refund at no additional cost to you. Your satisfaction matters to us and we will resolve the issue as quickly as possible.
7. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend the following steps:
Check your bank account or credit card statement again, as refunds may take time to post.
Contact your bank or credit card company, as there is often a processing period before a refund is officially posted.
If you have completed these steps and still have not received your refund, please contact us at help@mykompak.com and we will look into it for you.
8. Non-Returnable Items
The following items are not eligible for return or refund:
Products purchased more than 30 days ago.
Items that have been used, altered, or are not in their original packaging.
Items damaged due to misuse or negligence by the customer.
Gift cards or promotional items, if applicable.
9. Cancellations
If you wish to cancel your order, please contact us at help@mykompak.com as soon as possible. Orders can only be cancelled before they have been shipped. Once an order is in transit, it must follow our standard return process.
Cancelled orders will receive a full refund to the original payment method.
10. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return, please reach out to us:
Kompak (Aethon LLC)
Email: help@mykompak.com
Website: mykompak.com